COVID-19 (Coronavirus) Message to the UCBC Community
In an effort to communicate with our patrons about how UCBC is approaching the COVID-19 (Coronavirus) pandemic, below is the message we recently communicated to all Urban Chestnut employees. Should you have any further questions, please send an email to

As we continue to learn more about COVID-19 and how it is impacting our world, we thought it pertinent to relay to the UCBC community our philosophy and direct actions.  Please feel free to share the following as you are interacting with our customers and to utilize the messages below as your ‘talking points’.

Overall, we have one simple objective that guides us, in general, as we address this pandemic:

Providing an environment that is safe and healthy for ourselves and our patrons.

 To do so, we are closely monitoring the spread and severity of COVID-19, primarily via the recommendations and guidelines of both the CDC and the WHO; so that we may continue to implement a strategy and employ tactics to help us mitigate the spread of the virus amongst ourselves and amongst our guests.

Our general strategy and tactics:

  • Practicing a pro-active and positive approach to this pandemic.  We believe it’s important to recognize and take precautionary measures to mitigate the spread of illness, while also providing an environment and experience that our customers have come to expect from us.

  • Monitoring personal health.  If you aren’t feeling well, please take the necessary steps to address your personal health, and please stay home.  It is much better to be cautious in this situation to protect the overall health of the UCBC community and the community in general.

  • Remaining diligent to our sanitation regimen. With increased frequency, we will continue employing our regular sanitation regimen, which includes, but is not limited to:

    • Cleaning and disinfecting frequently touched surfaces throughout the day, such as: door handles, railings, check presenters, toilets, POS screens, and countertops.

    • Cleaning and sanitizing all glassware and service ware.

    • Practicing the habit of keeping our hands away from the business end of glasses and utensils, and only touching the bases and handles of these serving pieces.

    • Frequently washing our hands with soap and warm water, for at least 20 seconds at a time, as needed throughout the day.

    • Ensuring that if we sneeze or cough that we are doing so into our elbow sleeves, not into our hands, or to sneeze/cough into a tissue or napkin…always immediately following a sneeze or cough by washing our hands.

  • Using hand sanitizers that contain at least 60% alcohol.

  • Avoid touching our faces with unwashed hands.

  • Avoiding close contact, at any time of day, with people who are sick.

Additional facts from CDC/WHO:

  • Most of the COVID-19 infections in the US resulted from direct contact with an infected individual. That means being within six feet of an infected person for a prolonged period of time.

  • If you have NOT been in direct contact with a person who has COVID-19 (or is suspected to have it), you are NOT at risk.

We believe it’s important to maintain a fact-based approach to COVID-19 and to remain level-headed in our response to this pandemic.  Thus, as we learn more in the coming days, we will evolve our approach as may be required, and we will continue to keep everyone abreast of developments and future actions that may be necessary to balance our health, and our patrons’ health, with the health of our business.
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